Netcracker and C Spire Unleash the Power of Agentic AI to Transform Revenue Management and Customer Experience

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Postmedia has not reviewed the content. by Business Wire Netcracker and C Spire Unleash the Power of Agentic AI to Transform Revenue Management and Customer ExperienceAuthor of the article:U.S.-Based Communications Service Provider Adds New Agentic AI Use Cases, Including Automated Customer Interactions, for Improved Flexibility and Reduced Operational ExpensesTHIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLYSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.SUBSCRIBE TO UNLOCK MORE ARTICLESSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.REGISTER / SIGN IN TO UNLOCK MORE ARTICLESCreate an account or sign in to continue with your reading experience.Access articles from across Canada with one account.Share your thoughts and join the conversation in the comments.Enjoy additional articles per month.Get email updates from your favourite authors.THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.Create an account or sign in to continue with your reading experience.Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountWALTHAM, Mass. — Netcracker Technology announced today that its long-term customer C Spire, an advanced technology company delivering customer-inspired solutions across fiber, wireless and managed services, has expanded its partnership to include additional functionality from Netcracker Revenue Management and new Agentic AI use cases that will transform the customer experience and improve automation throughout its operations.Building on earlier success leveraging Netcracker’s Agentic AI capabilities for telecom to automate queries related to billing, C Spire is expanding its scope to further automate interactions for customer care while protecting sensitive customer data.Get the latest headlines, breaking news and columns.By signing up you consent to receive the above newsletter from Postmedia Network Inc.A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try againBy expanding its use of Netcracker Revenue Management, C Spire is enhancing its digital bill presentment capabilities, which reduces cost and complexity in managing digital bill formats across channels.C Spire is realizing additional benefits, such as improved call center deflection rate, flexibility and accuracy for digital bill formatting and reduced operational expenses. In addition, end customers are seeing greater personalization of bill formats, resulting in an improved overall experience.“We are continuing to invest in technology like Netcracker that makes the experience simpler and more intuitive for our customers,” said Rabun Jones, Chief Information Officer at C Spire. “By expanding how we use AI, we are removing friction and giving customers more control at every interaction.”“We are excited to continue offering the latest features and functionality to our customers, including delivering an advanced revenue management solution with Agentic AI to C Spire that will bring real results and benefits across the business,” said Rohit Aggarwal, General Manager at Netcracker. “We look forward to our ongoing partnership and further success in the future.”About Netcracker TechnologyNetcracker Technology, a wholly owned subsidiary of NEC Corporation, helps service providers around the world transform and grow in the digital economy. For more than three decades, our innovative AI-native digital platforms, value-focused services and unmatched delivery track record have enabled customers to modernize operations, improve customer experience and accelerate growth. With leadership in key areas including AI-driven operations, monetization, customer engagement, automation, 5G and industry-specific solutions, Netcracker helps service providers accelerate their telco to techco evolution and achieve sustainable business value. To learn more, visit www.netcracker.com.C Spire is a privately held advanced technology company that delivers customer-inspired solutions, transforming how people and businesses connect, live and work. Based in Ridgeland, the company is the largest privately held wireless carrier in the United States, a leading fiber internet provider across Mississippi, Alabama and Tennessee, and a technology solutions partner serving businesses across 49 states. Additional company news and announcements are available at C Spire Newsroom.View source version on businesswire.com: This advertisement has not loaded yet.Notice for the Postmedia NetworkThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here. By continuing to use our site, you agree to our Terms of Use and Privacy Policy.