My 6-point plan to make American customer service great again

Whenever I see or hear the phrase "customer service," I have to roll my eyes. Customer service? In the United States? No such thing.There used to be. I remember it because I experienced it as a customer and I practiced it as a retail staffer.The unspoken but obvious ethos is: 'The customer is always wrong, and also he is oppressing me, a poor proletariat worker.'We can get it back, but that requires understanding how we lost it. It also requires laying out the unspoken assumptions that drive the...