Microsoft outage live updates: Outlook, Teams, Copilot hit across the world as boss says it does not appear to be a cyber attack

Updated: 02:31 EST, 13 November 2026 Follow the Daily Mail's coverage as Microsoft users experience disruption and the tech giant works to resolve outages impacting some of its most popular services: Services depending on Exchange Online and email are affectedIn a service health notice, Microsoft said features of Microsoft 365 services that depended on Exchange Online and email were affected, while elements that did not rely on Exchange Online remained functional.Exchange Online is the company's cloud-based messaging platform that delivers email, calendar, contacts, and tasks.The company added that it was 'not aware' of any malicious activity that was causing the outage.Airlines say email support services are being impactedIndian airlines IndiGo and Akasa Air said their email support services were impacted.Second disruption to Microsoft's 365 services this yearThis is the second disruption to Microsoft's 365 services this year, raising concerns that repeated failures could push corporate clients to question Microsoft's reliability.Microsoft faced an outage with its 365 services in January this year and also in October last year.Microsoft last month reported an outage of its Azure cloud platform that impacted its suite of productivity software, and a range of industries worldwide.Microsoft outage impacts publication of financial resultsAmerican electric truck maker Workhorse Group, which was expected to report third-quarter results on November 12, rescheduled it to November 16 - citing business disruptions caused by the global Microsoft outage.Analyst says repeated disruptions could hurt Microsoft over timeJosh Gilbert, a market analyst at trading platform eToro, said investors would likely look past the outage but that repeated disruptions could hurt Microsoft over time.'I think investors will take this in their stride for now, because very few of these customers can realistically walk away from the Microsoft ecosystem overnight,' Mr Gilbert said.'The bigger worry is that this isn't the first 365 outage this year, and if reliability starts to look like a recurring problem, it hands every IT department a reason to think twice before putting even more of their business in one provider's hands.'The market will want to see Microsoft prove it can keep the lights on before it asks customers to spend more on Copilot.'Company cancels bond repurchase agreement transactionThe outage also disrupted fund management at Taiwanese securities firms, life insurers and investment trust companies. One of the companies went as far as cancelling a bond repurchase agreement transaction it had already scheduled, a source familiar with the situation told Reuters, declining to provide the name of the company.Japan government's information system infrastructure affectedJapanese Deputy Chief Cabinet Secretary Masanao Ozaki told reporters that the outage was affecting the government's information system infrastructure.US House of Representatives confirms outage impactThe US House of Representatives said the outage impacted its users and its engineers were working with Microsoft.Australia's spy agency and federal police impactedAustralia's spy agency and federal police were among organisations caught up in the outage today.Australian home affairs and cyber security Minister Tony Burke (pictured) said that Microsoft believed it was not dealing with a cyber attack.'They believe they are dealing in some ways similar to what we saw with respect to CrowdStrike where there is an update that has gone awry,' Mr Burke said at a press conference.'The impact that they are dealing with... is very much on email systems,' the minister added.The CrowdStrike malfunction of 2024 was one of the largest internet disruptions, hobbling technology systems in hospitals, banks, and airports, highlighting the vulnerability of the world's interconnected technologies.FULL STORY - Efforts to fix outage are 'not going as expected'Microsoft is struggling to fix the widespread outage that has knocked out various platforms for millions of people worldwide.The company has acknowledged that efforts to restore services were 'not taking as expected'.Read the Daily Mail's latest report on the situation by clicking here.Global impact of Microsoft outageMultiple governments around the world are reporting Microsoft outages, including in Australia, India and Japan.ChatGPT owner OpenAI says 'tools are not working as expected'OpenAI, the company behind ChatGPT, also reported issues while the Microsoft outage was ongoing.'We're investigating an issue with Microsoft connectors where new connections may be broken and tools are not working as expected,' OpenAI said in a statement on its website.'We'll share an update when we know more.'Anthropic also said it was facing issues with Microsoft connectors.