Meta’s AI Support Hack Is a Warning for Every Team Automating User Access

The recent Meta AI support incident should make every engineering and security team pause. Not because Meta got hacked in some cinematic way. But because the attack looks painfully simple from the outside. Attackers reportedly abused Meta’s AI-powered support flow to take over Instagram accounts. The system was meant to help users recover access. Instead, it became a shortcut for attackers to change account access and reset credentials. That is the real lesson here. AI did not need to be “e...