Messagepoint Wins 2026 Stratus Award for Agentic AI in CCM

Skip to Content News Archives Economy Energy Oil & Gas Renewables Electric Vehicles Mining Commodities Agriculture Real Estate Mortgages Mortgage Rates Finance Banking Insurance Fintech Cryptocurrency Work Wealth Smart Money Wealth Management Investor Personal Finance Family Finance Retirement Taxes High Net Worth FP Comment Executive Women Puzzmo Newsletters Financial Times Business Essentials More Innovation Information Technology FP500 Podcasts Small Business Lives Told Tails Told Shopping Financial Post Store Obituaries Place a Notice Advertising Advertising With Us Advertising Solutions Postmedia Ad Manager Sponsorship Requests Classifieds Place a Classifieds ad Working Profile Settings My Subscriptions My Offers Newsletters Customer Service FAQ News Economy Energy Mining Real Estate Finance Work Wealth Investor FP Comment Executive Women Puzzmo Newsletters Financial Times Business Essentials This advertisement has not loaded yet, but your article continues below.HomeBusiness Wire News ReleasesPMN Press ReleasesThis section is The content in this section is supplied by Business Wire for the purposes of distributing press releases on behalf of its clients. Postmedia has not reviewed the content. by Business Wire Messagepoint Wins 2026 Stratus Award for Agentic AI in CCMAuthor of the article:Messagepoint's MARCIEAssist, agentic AI for automating the work of customer communications management, was recognized with the 2026 Stratus Award Business WireMARCIEAssist recognized for combining agentic AI with governed, deterministic execution for customer communications managementTHIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLYSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.SUBSCRIBE TO UNLOCK MORE ARTICLESSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.REGISTER / SIGN IN TO UNLOCK MORE ARTICLESCreate an account or sign in to continue with your reading experience.Access articles from across Canada with one account.Share your thoughts and join the conversation in the comments.Enjoy additional articles per month.Get email updates from your favourite authors.THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.Create an account or sign in to continue with your reading experience.Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountTORONTO — Messagepoint today announced that MARCIEAssist™, its purpose-built agentic AI capability for customer communications management (CCM), has been named a winner in the 2026 Stratus Awards for Cloud Computing in the Agentic AI/Autonomous Cloud Operations category. Presented by the Business Intelligence Group, the awards recognize companies, products and individuals delivering differentiated cloud offerings.This advertisement has not loaded yet, but your article continues below.Get the latest headlines, breaking news and columns.By signing up you consent to receive the above newsletter from Postmedia Network Inc.A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try againis the first agentic AI capability built to automate the work of CCM. Integrated into the Messagepoint Communications Cloud, it enables users to describe what they need to do in natural language and have AI interpret the request, seek clarification when needed, develop a plan for approval and automate the execution of supported actions across content, rules, data and templates. Early testing has shown a reduction of more than 70% in the overall effort users spend managing communications and an acceleration of change cycles by up to 10X.MARCIEAssist combines agentic planning with deterministic execution. Plans are presented for approval before supported actions are executed through Messagepoint’s deterministic engine. Actions are restricted to align with the user’s existing roles and permissions. All prompts, responses and actions are recorded in an audit trail, and changes can be reversed. Personally identifiable information (PII) used in customer communications is managed in a separate production processing environment to ensure that it is never accessed by AI. In addition, content and other information are not used to train models.“We believe the value of agentic AI lies in its ability to safely complete meaningful work faster under strict enterprise controls,” said Steve Biancaniello, CEO of Messagepoint. “MARCIEAssist gives business users a simpler, far more efficient way to manage complex, regulated communications while preserving permissions, approvals, auditability and rollback. This recognition validates the purpose-built approach we have taken to agentic AI for CCM.”Messagepoint introduced AI-powered Content Intelligence in 2018 to help organizations understand, optimize and migrate complex communications content. MARCIEAssist builds on that foundation, extending AI across the work of creating, updating, managing and governing customer communications. Its natural-language interface makes sophisticated CCM capabilities accessible to business users without requiring coding or prompting expertise.supports the complete customer communications lifecycle, including onboarding, content management, composition, production management, orchestration, digital delivery, and quality assurance. Its cloud-based, AI-powered, API-centric architecture enables organizations to centrally manage governed content and deliver consistent, personalized batch, on-demand and ad hoc communications across print and digital channels.This advertisement has not loaded yet, but your article continues below.The Stratus Awards celebrate the organizations and individuals defining the next phase of cloud computing, where success is measured by what a system delivers rather than where it happens to run. Winners are selected based on how effectively they are advancing cloud innovation, delivering measurable value, and moving their industries forward.To learn more about MARCIEAssist, visit www.messagepoint.com/MARCIEAssist.Messagepoint is a leading provider of AI-powered customer communications management software that transforms how complex customer communications are created, managed, and delivered. An award-winning innovator in the CCM market, Messagepoint has pioneered solutions that empower business users to manage highly personalized, regulated communications with greater speed, accuracy, and control. Today, Messagepoint leverages advanced AI, including agentic AI, to simplify the migration, optimization, authoring, management, and orchestration of communications across all channels. Organizations rely on Messagepoint to deliver exceptional customer experiences with greater efficiency, confidence, and compliance. For more information, visit www.messagepoint.com.The Stratus Awards for Cloud Computing honor the companies, products, and individuals innovating in the cloud and delivering offerings that are truly differentiated in the market. Since 2014, the program has recognized organizations that add measurable value through cloud-based solutions, from infrastructure and platform services to security, edge computing, and the AI systems now running on top of them. Every nomination is reviewed against objective scoring benchmarks by a panel of experienced business professionals, identifying the work that is genuinely pushing the boundaries of the cloud.About Business Intelligence GroupBusiness Intelligence Group (BIG) is an independent awards organization that has been recognizing outstanding achievement in business since 2012. Now in its 14th awards season, BIG operates 12 annual programs spanning innovation, artificial intelligence, cybersecurity, customer service, cloud computing, sustainability, sales and marketing, workplace culture, and women’s leadership. Business award programs include the BIG Innovation Awards, AI Excellence Awards, Fortress Cyber Security Awards, Excellence in Customer Service Awards, Stratus Awards for Cloud Computing, Sustainability Awards, SAMMY Awards for Sales and Marketing, Best Places to Work Awards, Herizon Awards, We Love Tech Awards, NAA Top Employers Award, and BIG Awards for Business.This advertisement has not loaded yet.This advertisement has not loaded yet, but your article continues below.Unlike popularity contests, BIG programs use professional judging panels and objective scoring benchmarks to identify organizations, products, and individuals making real, measurable impact. Winners receive a complete promotional toolkit, including blockchain-verified credentials, press release support, social media assets, and featured placement across BIG’s global community of more than one million business professionals.For more information about BIG award programs, nomination deadlines, and judging criteria, visit bintelligence.com.View source version on businesswire.com: This advertisement has not loaded yet.Notice for the Postmedia NetworkThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here. By continuing to use our site, you agree to our Terms of Use and Privacy Policy.