Most organizations think they have a productivity problem. They don’t. They have a work design problem. I’ve spent decades studying how people solve problems and take action, and the same pattern keeps showing up. Productivity dips, so leadership responds the way they always do: new tools, redesigned workflows, and an engagement initiative with a catchy name. And it works, but only for a while. Teams rally around the new process. Leaders feel good about the momentum. Then, a...