Major Automotive OEM Approves Marchex Engage for Service for Its Dealer Network

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Postmedia has not reviewed the content. by GlobeNewswire Major Automotive OEM Approves Marchex Engage for Service for Its Dealer NetworkAuthor of the article:Approval follows early adoption across 75 dealerships, expanding access to AI-powered technology that helps service departments capture missed appointment opportunitiesTHIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLYSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.SUBSCRIBE TO UNLOCK MORE ARTICLESSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.REGISTER / SIGN IN TO UNLOCK MORE ARTICLESCreate an account or sign in to continue with your reading experience.Access articles from across Canada with one account.Share your thoughts and join the conversation in the comments.Enjoy additional articles per month.Get email updates from your favourite authors.THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.Create an account or sign in to continue with your reading experience.Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountSEATTLE, Oct. 27, 2026 (GLOBE NEWSWIRE) — Marchex, Inc. (NASDAQ: MCHX) (“Marchex” or the “Company”), a vertically focused, AI-driven conversation analytics, customer acquisition and optimization company, today announced that a major automotive original equipment manufacturer (OEM) has approved Marchex Engage for Service for inclusion in its dealer portal. The approval enables dealerships throughout the OEM’s network to purchase and deploy the solution, with eligible purchases supported by OEM co-op funds.This advertisement has not loaded yet, but your article continues below.The addition of Engage for Service to the OEM’s dealer network expands Marchex’s distribution and simplifies dealer access to technology designed to improve service appointment conversion, identify missed revenue opportunities, and strengthen customer retention.Get the latest headlines, breaking news and columns.By signing up you consent to receive the above newsletter from Postmedia Network Inc.A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try again“Service departments play an important role in dealership profitability and customer relationships,” said Russell Horowitz, Chairman of Marchex. “This approval expands our opportunity to bring Engage for Service to more dealerships through an established OEM channel. By making the solution easier to access and supporting adoption through co-op funding, we can help more dealers turn insights from customer conversations into timely follow-up, service appointments, and stronger customer engagement.”Before receiving portal approval, Marchex introduced an early access version of Engage for Service as part of a bundled offering spanning dealership departments. The solution was deployed across 75 dealerships, with participating dealers reporting benefits including:Greater visibility into service department business development center (BDC) performance and effectiveness.Identification of gaps in customer interactions that can affect appointment conversion and service experience.Real-time alerts flagging missed appointment opportunities and customer frustration, helping teams prioritize follow-up.This advertisement has not loaded yet, but your article continues below.Engage for Service uses AI-powered conversation analytics to help dealerships understand customer needs, evaluate service interactions, and identify opportunities to increase bookings. By translating customer conversations into actionable insights and alerts, the solution helps dealership teams improve follow-up and capture more value from existing service demand.Marchex and Archenia together harness proprietary AI-powered conversational intelligence and advanced customer acquisition technologies to transform consumer intent into actionable, outcome-driven business results. The combination of Marchex’s prescriptive analytics and omnichannel intelligence with Archenia’s AI-verified qualification, natural-language analytics, and automated decisioning capabilities creates a highly differentiated customer acquisition and optimization technology platform. Leveraging real-time AI signals, machine-learning models, and deep vertical market expertise, the Company identifies consumer intent, improves qualification accuracy, and delivers verified outcomes such as high-intent conversations, appointments, and sales. Serving market-leading companies across major verticals including automotive, insurance, home services, healthcare, and advertising/media, Marchex empowers organizations to optimize customer engagement and drive revenue growth through AI-driven insights, actions, and outcomes.Please visit www.marchex.com, www.marchex.com/press-awards-recognition/, or follow Marchex on LinkedIn, where Marchex discloses material information from time to time about the Company, its financial information, and its business.For further information, contact:Marchex Investor RelationsEmail: ir@marchex.comThis advertisement has not loaded yet.Notice for the Postmedia NetworkThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here. By continuing to use our site, you agree to our Terms of Use and Privacy Policy.