IRS did better than expected in tax season after slashing staff, except on the phone, watchdog says

Despite significant staff reductions, the IRS managed to outperform expectations in handling tax season refunds, according to the national taxpayer advocate. This achievement is notable given the widespread concerns about service quality post-cuts. However, the IRS still struggled with customer service, particularly with phone inquiries, highlighting an area that needs improvement. This insight is crucial as it underscores the ongoing challenges the IRS faces in balancing efficiency with service quality.