Intermountain wants AI to handle 30% of its 260K monthly patient calls

Salt Lake City-based Intermountain Health’s contact center fields about 260,000 calls a month, roughly 80% to 90% of them tied to primary care clinics across the 34-hospital system. That volume presents more than just a challenge. “We see a massive opportunity for our continued investment in our AI voice assistant,” said Matt Baird, assistant vice […] The post Intermountain wants AI to handle 30% of its 260K monthly patient calls appeared first on Becker's Hospital Review | Heal...