Intentional and Intersectional: Servicing A Modern Payments Journey

Taking time away from the Diebold Nixdorf Intersect Cannes event, Sekou Kaaland, SEVP, Head of Branch and Small Business Banking, U.S. Bank spoke to FinextraTV about the complex balance needed to service customers today. Firstly, Kaaland discussed how the industry defaults to often to believing the customer needs a new innovation immediately and that speed does not always equal sufficient delivery. Kaaland advised that the industry should be focused on being more intentional and heightening thei...