IndiGo website hit by glitch, passengers unable to book tickets

India's largest airline IndiGo's website faced a disruption on Wednesday, with some customers unable to search for or book flights as the platform displayed messages such as “No Data Available” and “No flights found”.The airline, which controls more than 65% of India's domestic aviation market, has not issued any clarification on the issue so far. (Photo: IndiGo website) Attempts to book flights from Delhi to at least three cities through the IndiGo website were unsuccessful, with the website showing “No Data Available” and “No flights found” for multiple dates. (Photo: IndiGo website) Another travel booking platform also indicated that IndiGo's systems were facing a technical problem when a ticket booking was attempted, advising users to try again later.PASSENGERS REPORT BOOKING, CHECK-IN ISSUESSeveral passengers also took to social media platform X to complain about difficulties while booking flights and completing online check-in.The disruption appeared to affect different stages of the online booking process, with users reporting that flight availability was not being displayed and that they were unable to proceed with bookings.IndiGo has not yet issued a public explanation for the disruption or indicated how long it may take to resolve the issue.The incident comes months after the airline faced a much larger operational disruption in December, when poor pilot roster planning led to around 4,500 flight cancellations. The disruption stranded tens of thousands of passengers and affected air travel across India.DIGITAL TRAVEL SERVICES UNDER SCRUTINYThe latest disruption also comes at a time when the reliability of online travel and public-service platforms has increasingly come under scrutiny.Government-linked portals, including railway ticketing platform IRCTC, have also faced complaints and scrutiny over website and app-related disruptions in the past, particularly when large numbers of users are trying to access services simultaneously.For passengers, such disruptions can be particularly frustrating as flight availability, ticket booking and online check-in have increasingly shifted to digital platforms.At present, IndiGo has not clarified the cause of Wednesday's website disruption or whether all customers are affected.- EndsPublished By: Radhika VermaPublished On: Aug 19, 2026 16:06 IST