I Put an AI Agent in My Incident Workflow for 7 Days. Here’s What Actually Broke.

Everyone says AI agents will reduce on-call fatigue. So I tried adding one into a real production incident workflow not to replace engineers, but to assist with triage, summarization, and next-step recommendations. It helped in some places. It failed in others. And the biggest lesson had less to do with the model and more to do with system design. The Setup I integrated an AI agent into a typical incident response flow: Incoming alerts from monitoring systems Initial triage an...