'I don't even want to go abroad again': British holidaymaker loses £900 after seeking compensation for 'soaking' wet seats on Ryanair flight and falling victim to social media scam

A British holidaymaker found herself scammed out of £900 after complaining about her plane seats online. Sharon Morrell, 48, had booked a four-night package holiday with her family to Palma, Majorca. Alongside her husband and two children, the bus driver travelled with Ryanair from Bristol to the hotspot on October 24.However, when boarding the aircraft, Mrs Morrell found that several seats were 'completely soaked' due to inclement weather, and a cabin door being left open.The mum-of-two alleges she was only given a wad of paper towels with which to tackle the 'puddles', and took to social media to let out her frustration.She then received a phone call from what she believed was Ryanair's customer service team, offering her compensation. However, after downloading two apps to receive her compensation, which the caller convinced her was necessary to do, alarm bells started to sound when payments amounting to £900 started leaving Mrs Morrell's bank account, and going to one in Kenya. Sharon Morrell headed to Majorca with her two children and husband last month However, when they boarded the Ryanair flight from Bristol the family discovered their seats were wet from rain coming in through the doorMrs Morrell, from near Bristol, said: 'We've flown with Ryanair before and not really had any issues.'We were waiting on the stairs for everyone to board the plane, so we were getting soaked then as well. Obviously Ryanair can't help if there's downpours.'So we got inside the plane and the seats on the left and right side were soaking wet. Even the seats behind were soaking too. There were 11 overall that were soaked. 'This was all our family's seats and the people behind us. They weren't just a little bit wet - there were puddles.'She felt 'there were some things [staff] could do' such as covering the seats with sheets.'They can't expect for people to just sit on wet, puddle seats. There was definitely an inch of water. I said to the staff "are we expected to just sit on this? This is ridiculous",' Mrs Morrell recalled.'They said "we'll sort it out in a minute, just get seated so we can get everyone boarded".'I'm soaking wet as it is from the stairs, then we're expected to sit on a two-hour flight without the seats being dried.' After complaining about the matter online, the holidaymaker was contacted by what she thought was Ryanair's customer service department Instead of receiving compensation, she noticed money was coming out of her account Cabin crew apparently 'grabbed a couple of hand towels from the toilet and handed them' to passengers to dry their seats with. Mrs Morrell is currently pursuing the fraud case with her bank, and shared how the two incidents have put her off travelling with Ryanair or even going abroad again.She said: 'I received a phone call which I thought was from Ryanair's customer support team, ringing us asking if we'd filed a compensation form, but we'd literally just arrived.'They said "no problem, and we can compensate you £200 each for you and your husband for what's happened". He sounded genuine.'They said we have to download two apps for them to safely transfer the money.'We did all this and I said "why are there payments leaving my account when it should be the other way around?" He said "it's normal process and it's actually payments we're putting into your account". He was so clever.'He said "this is how it goes". The payments were declined so they made me download a different app, but then they started asking me what the balance was in my account, at which point we realised something wasn't right and I hung up the phone on him.'Join the discussionShould airlines be held responsible for both poor onboard conditions and protecting passengers from scams after complaints?What's your view? The Brit realised she was speaking to a scammer after money started going to an account in KenyaThere was a total of £900 pending to leave Mrs Morrell's account but she only realised what was happening when she noticed 'the payments were going to Kenya'.She said: 'It's so easy to be sucked in and I just can't believe how easy it is to get scammed. Anybody can fall for these scams. It's my own fault, I got sucked into this.'I will never be flying with Ryanair again, I don't even want to go abroad again.'A Ryanair spokesman said: 'Due to adverse weather conditions (Storm Boelo) during boarding at Bristol on 24 Oct, a small number of seats near the aircraft door became damp from rainwater entering the cabin.'Crew assisted affected passengers by wiping down the seats and this flight operated normally from Bristol to Palma de Mallorca.'