Hyatt Hotel Promises Jonathan Adler Toiletries—But There’s Drugstore Shampoo On Its Housekeeping Cart

Hotel Avante in Mountain View, California advertises Jonathan Adler bath amenities. A reader photographed its housekeeping cart with a retail bottle of HASK shampoo resting among unbranded squeeze bottles. This is another JdV by Hyatt property, just a few miles from the Wild Palms hotel where I reported on DRIFT bulk toiletries on housekeeping carts while the guest bathroom bottles displayed Jonathan Adler branding. Apparently readers need to keep checking what’s on the carts. The brown bottle is HASK Tea Tree Oil & Rosemary Invigorating Shampoo, in the 12-ounce size. HASK is an affordable retail hair care brand, with products sold at CVS and other stores. Around it are condiment-style squeeze bottles. At least one has “Body wash” handwritten on tape. That identifies the type of product, without telling guests whose product it is. It seems like Hyatt a good reason to check what this hotel is using to refill its toiletries. But they had this reason at its sister property, too. There needs to be much stronger monitoring. Hyatt’s Hotel Avante page lists “Jonathan Adler bath amenities” across all six room categories. The hotel’s separate website promises that as well. I have no particular opinion on HASK shampoo. My issue is that a hotel should deliver the product they specifically advertise to guests. And if the bulk toiletries in the room say they’re a specific brand, they should be that brand. Sures describes Avante as Wild Palms’ sister property and they’re both part of the same ownership group. In November 2025, I published a reader’s photos from Wild Palms. The bathroom had Jonathan Adler bottles, while the housekeeping cart carried large jugs of DRIFT Hydrated Body Care. Then in January, Ben at One Mile at a Time published follow-up photos showing the bulk jugs with their labels removed. Wild Palms still advertises Jonathan Adler toiletries. I just wrote about the ketchup, mustard and mayonnaise bottle approach to hotel toiletries. Once the hotel keeps reusing the branded packaging, it can change the contents without changing anything the guest sees. An owner who substitutes a cheaper product keeps the savings, while Hyatt and the advertised toiletry company risk their reputations. Remind me again why bulk dispensers were a better idea than single use biodegradable packaging? Topics on this page