Hundreds of H&R Block retail locations have closed in recent years. What’s behind the strategy shift?

When Americans need to do their taxes, many go to H&R Block, which has thousands of locations across the country. But some may have noticed that H&R Block’s retail presence is not as robust as it used to be, as the company has notably closed tons of physical locations in recent years. According to a recently issued franchise disclosure document, H&R Block had 1,816 franchised physical outlets as of the end of June. That’s down from 2,135 at the end of June 2024—a net decline of 31...