How we route around a 20-minute Anthropic outage

The shape of the bad day is always the same. A status page goes red, or doesn't go red but should have, or goes red 40 minutes after the customer's first failed request. The AI provider you depend on is having a moment. Your application's error rate spikes. You spend the next hour explaining to your own customer that "the model API is degraded" — a phrase that means absolutely nothing to them. The previous Prism release — v1.4 Policy + Governance — made the cost side predictable. Today's releas...