How to handle being blamed for something that isn’t your fault

When something goes wrong at work, a good organization focuses on what caused the problem and what can be done to ensure it does not happen again. If someone has made a mistake, we expect them to own that mistake and learn what they can do differently to prevent the same error in the future. For example, sometimes there is a problem with the environment. Lots of work in user interface design identifies how small changes in the way a product is designed can reduce the number of errors people m...