How to add AI to an existing product (without annoying users)

While generative AI has shown promising results in advancing software engineering, its inclusion within end-user applications is a different story. Features labeled as AI continue to pop up across every UI, but they’re not always helpful or useful. Often driven by hype, they can become a distraction, or worse, a productivity killer. “Many fall into the trap of tacking on AI capabilities to cash in on the hype rather than because they solve a real, tangible user problem,” says Jody Bailey, chi...