How Novant Health ‘sparks’ a patient experience culture
Most health systems have core values and standards of behavior, and most healthcare workers have sat through a class explaining them. When Winston-Salem, N.C.-based Novant Health set out to teach its own, it looked outside of healthcare for help and built something closer to a pep rally than an orientation session. Novant built its training […] The post How Novant Health ‘sparks’ a patient experience culture appeared first on Becker's Hospital Review | Healthcare News &...
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