How MassMutual and Mass General Brigham turned AI pilot sprawl into production results

Enterprise AI programs rarely fail because of bad ideas. More often, they get stuck in ungoverned pilot mode and never reach production. At a recent VentureBeat event, technology leaders from MassMutual and Mass General Brigham explained how they avoided that trap — and what the results look like when discipline replaces sprawl.At MassMutual, the results are concrete: 30% developer productivity gains, IT help desk resolution times reduced from 11 minutes to one, and customer service calls cut fr...