How automation has evolved at 24 companies

Automation and AI aren’t synonymous, but there is a relationship. As AI capabilities have improved, more companies are using it to automate parts of the business that previously were human-touch only. Deciding what to automate and how to use technology for the greatest impact, is something our Fast Company Impact Council members think about daily. Here’s what 24 members said about how they incorporate automation, and how that has changed over time. 1. SCALE CONSISTENCY AND FAIRNESS Automat...