How Amex GBT Reviews AI Risk

Photo Caption: Sheena Varma, Amex GBT's chief privacy officer, VP and senior counsel, on stage at Skift Data & AI Summit Europe with Skift Climate & Experiences Reporter Tasmin Lockwood. Amex GBT has put AI use under a formal review process, and its chief privacy officer argues that rigor is essential for a business that needs to maintain trust among customers. Sheena Varma, the company's chief privacy officer, VP and senior counsel, described how the travel management company reviews AI tools at the Skift Data and AI Summit Europe. The company reviewed about 139 third-party AI tools or new use cases for AI in the past year, she said, compared with 13 the year before. “Think about your company’s reputation, right? You don’t want to be that person who’s created something that suddenly gets them into the press headlines for all the wrong reasons. So that’s something that I think has to be put front an