How AI can prevent knowledge from walking out the door

Knowledge is what separates a good operation from a great one. It is also the hardest thing to scale, because the knowledge that matters most does not live in systems. It lives in people. The team member who knows that this client needs a call before a decision, not after. The leader who has seen this pattern before and knows where it breaks. The analyst who understands why the model is wrong this time even when the numbers say otherwise. That knowledge compounds when it stays and disappears whe...