High-Stakes Freight Brokerage: Risk and Accountability

The freight brokerage industry is experiencing rapid changes with increased automation, but these advancements are bringing new challenges. Shippers are encountering higher risks despite lower costs, as highlighted by a FreightWaves and Werner® survey. The results show significant issues like compliance failures, limited visibility, carrier performance problems, and a general lack of accountability. This matters because the integrity and efficiency of moving high-value and mission-critical freight are at stake, potentially impacting supply chains and operational reliability.