Healthcare has enough front doors—it needs fewer dead ends

Healthcare has spent the last decade building front doors. There are digital front doors for health systems, telehealth platforms for urgent needs, benefit portals for covered services, online price transparency tools, pharmacy apps, manufacturer savings programs, navigation companies, and condition-specific care models. Each one promises to help people find a way into our highly complex healthcare system. That progress matters. More entry points can make care easier to discover, compare,...