Getting from black-box AI to glass-box AI

A year ago, most enterprise AI systems generated recommendations. Today, AI systems are approving transactions, routing shipments, updating records, interacting with customers, and triggering downstream software actions with little or no human involvement. For CIOs, that shift changes the central governance question. The challenge is no longer simply whether an AI model is accurate. It is whether the organization can explain, audit, and defend the decisions the system makes. When an AI ass...