From agentic AI to $500M EHR launches, health systems are remaking the patient experience

Health systems are increasingly viewing Epic's electronic health record (EHR) implementations as pivotal strategies to overhaul patient experience, not just tech projects. Adventist Health is leading one of the largest Epic deployments, aiming to integrate 28 hospitals for better patient care. This shift signifies a broader trend where technology is being leveraged to enhance patient interactions and data management, ultimately aiming to deliver more personalized and efficient healthcare services. Such initiatives are crucial as they promise to reshape how healthcare is delivered and experienced across the country.