Five chatbot UI mistakes that quietly break user trust

Last week I argued that most AI features should not be chatbots. But once you have decided chat is genuinely the right shape for the problem, a second category of failure is waiting. Five chatbot UI design mistakes show up in almost every product I audit, and each one quietly erodes user trust before the team realizes anything is wrong. None get caught in usability testing. All of them show up in the second-week analytics. What ties the five together is the same root cause: each one hides somet...