Faithfulness gate: the agent layer most teams skip
A B2B SaaS team got an angry email from a customer last quarter. The customer's account team had asked the company's AI assistant whether their plan included SSO. The assistant said yes. The customer's IT team spent two days trying to configure it, escalated to support, and discovered the assistant had been wrong. SSO was on the Enterprise tier. The customer was on Pro. The assistant had searched the documentation, found nothing definitive about which tiers included SSO, and produced a fluent a...
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