Every "autonomous AI agent" is a customer-support ticket waiting to happen

I'm tired of writing apology emails for my own AI. Last month an agent I was dogfooding cancelled a calendar event I actually cared about. Two weeks before that, a different one auto-replied to an investor with what read like a hostage note from a Slack bot. Both companies have raised more money than I'll see in five years. The pattern across every "agentic AI" demo on my timeline is the same: Agent does a thing Agent emails the user that it did the thing The thing was wrong The company ship...