DNS for Agent Mailboxes: MX and TXT Records Explained
You've created an agent mailbox at agent@yourcompany.com, the dashboard says the domain isn't verified, and your DNS provider is showing you a form with record types you haven't touched since you set up Google Workspace. Two records stand between you and a working inbox: an MX record and some TXT records. Here's what each one actually does. Quick context first: Nylas Agent Accounts (currently in beta) are hosted mailboxes for AI agents, and every account lives on a domain. A shared *.nylas.emai...
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