Design has been solving the wrong problem

For too long, design has been too focused on how things look. That makes sense when products are competing for attention. Form becomes a way to stand out, a signal of taste, a shortcut to desire. But it’s fleeting. A shopper may feel good at checkout, then realize later that the product doesn’t actually enhance her life. That’s a failure. Most products don’t fail because they look bad. They fail because they don’t hold up in real life. They’re hard to open, awkward to carry, confusing to use,...