'Deficiency in service': Consumer panel orders NHAI to compensate motorist over pothole damage

A Nagpur consumer commission has mandated the National Highways Authority of India to compensate a motorist whose vehicle was damaged by a pothole, ruling that failing to maintain roads while collecting tolls constitutes a "deficiency in service." The commission underscored that safe road upkeep is part of the NHAI's responsibility, and vehicle damage due to poor road conditions should lead to compensation for repair, distress, and legal fees. This decision highlights the critical need for road maintenance to ensure safe travel, emphasizing accountability for toll collectors.