Dead insect in Air India meal, damaged bag leaves passenger fuming. Airline reacts

An Air India passenger shared a post after finding an insect in his meal and later reported baggage damage after the flight as well. The airline has responded to his tweets.An Air India passenger had two complaints against the airline. (Photos: AkashPreet/X)New Delhi,Nov 12, 2026 09:25 ISTAn insect in his in-flight meal was bad enough, but an Air India passenger had another complaint waiting for him after landing. His trolley bag was damaged in transit, prompting him to question the airline over two separate lapses during the same journey.Akash Preet first flagged the food issue aboard Air India flight AI 2998, operating from Amritsar to Mumbai on November 11 in an X post. He shared photographs and videos of the dead insect he claimed to have found in his meal and demanded an investigation, a full ticket refund and Rs 25,000 in compensation."This is unacceptable! We have photographic evidence. Demanding a full ticket refund + Rs 25,000 compensation. Please investigate and provide a written response within 48 hours," he wrote. Air India responded to the post, saying that the matter was being investigated.See the post here:However, Akash’s complaint did not stop there. After landing in Doha, he claimed he found his trolley bag damaged in transit. He shared another post about the incident, expressing frustration over having to deal with two separate problems during the same journey."First, found an insect in the food served on the flight, and now, after landing in Doha, found bag damaged. Seriously, Air India? How many more issues does a passenger have to face in one journey? This is absolutely unacceptable," he wrote.The passenger's complaints have put the spotlight on both the food served onboard and the handling of checked-in baggage. While the airline has acknowledged the food complaint and said it is investigating, its response to the damaged-baggage allegation was not mentioned in the posts.Akash’s demand for Rs 25,000 in compensation also comes against the backdrop of previous consumer forum orders against Air India. In earlier cases, the airline was directed to pay Rs 25,000 to passengers over service-related lapses, including improper seating, faulty in-flight entertainment systems and mishandled luggage. Disputes over damaged baggage have also involved statutory limits on compensation.The airline's investigation into the food complaint and its response to his baggage grievance remain awaited.- Ends