Couple denied boarding despite valid passes, spent night at airport; airline to pay Rs 62,000

A Srinagar consumer commission has ruled that SpiceJet must pay Rs 62,078 to a couple who were wrongly denied boarding despite having valid passes. The airline's failure to show up in court led to a finding of service deficiency and unfair trade practice. The couple, returning from a pilgrimage, ended up spending a night at the airport and had to rebook flights at a higher cost due to the airline's refusal. This case highlights the potential consequences airlines face for poor customer service and underscores the importance of regulatory oversight in the aviation sector.