Costco CEO Ron Vachris: ‘I don’t see AI making choices’ for the retailer

There is undeniable tension between employees who fear AI will take their jobs and CEOs who are wildly optimistic that AI will change their businesses for good. As executives name AI as one of many reasons for mass layoffs, Costco’s CEO Ron Vachris views AI as a supplement to human value. Two weeks ago, Vachris spoke at the Economic Club of Chicago about how AI is—and isn’t—changing Costco’s workforce of 341,000.  Costco has used AI in many parts of the business, and has seen an increase i...