Closing an Azure OpenAI assistant's retrieval gap didn't take a new identity platform. It took one filter and a narrower assistant.

Egiziago Cioffi is the IT and Enterprise Architect and CEO of SynSphere Italia, a Microsoft partner based in Milan. He built an agent himself. He wrote the indexing job, configured the Azure OpenAI retrieval pipeline, connected it to SharePoint, and watched it pass every evaluation his team ran.His Azure OpenAI email assistant auto-resolves about 60% of inbound customer email, Cioffi told VentureBeat in written responses to our interview questions. The evaluation scores were clean, and the unit...