Canada Bank and Credit Card Apps and Websites Perform Well Overall, but Virtual Assistants Struggle With Complex Tasks, JD Power Finds
Bank and Credit Card Digital Platforms Show Solid Fundamentals, but Gaps Emerge in Critical Moments Core digital banking and credit card experience remains strong overall Comprehensive virtual assistants drive significant increase in overall customer satisfaction Virtual assistants strained by more advanced security and customer service tasks TORONTO — Banks and credit card providers in Canada […]
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