Building an AI Chatbot for Internal Docs: What Worked (and What Didn't)

The team tackled the messy mess of internal documentation, hoping an AI chatbot would streamline access to information. After two months of trial and error, they realized that retrieval-augmented generation (RAG) was crucial for effective implementation. The project highlighted both the potential and pitfalls of integrating AI solutions into existing workflows, underscoring the importance of tailored approaches for internal tools to truly benefit new hires and existing staff.