Big banks accused of shortchanging customers

Open accessibility guideSkip to sections navigationSkip to contentSkip to footerThe Sydney Morning Herald logoThe Sydney Morning Herald logoAdvertisementNationalAustralia’s big banks are in the spotlight after being accused of overcharging customers and underpaying staff.Updated November 12, 2026 — 5:11pm,first published 4:52pmLoadingLatest in VideosVideo icon2:44Miracle as missing teenager found after six days in bushlandVideo icon2:27Teenager fighting for life after train surfing fall on Harbour BridgeVideo icon0:15New York building collapse leaves one dead and ten people injuredVideo icon2:01The moment missing teen is rescuedAdvertisementThe Sydney Morning Herald logoTwitterFacebookInstagramRSSOur SitesThe Sydney Morning HeraldThe AgeBrisbane TimesWAtodayThe Australian Financial Reviewnine.com.auDriveClassifiedsTributesPlace your adThe Sydney Morning HeraldContact & supportAdvertise with usNewslettersAccessibility guideSitemapPhoto salesPurchase front pagesContent licensingWork with usTerms of usePrivacy policyPress CouncilCharter of Editorial IndependenceAI Editorial GuidelinesProducts & ServicesSubscription packagesMy accountSubscriber FAQsDelivery statusToday’s PaperGood Food GuideDaily PuzzlesCopyright © 2026Subscribe