Bengaluru woman sues Rapido after bike crash leaves her with Rs 20 lakh ICU bill

A Bengaluru interior designer has accused Rapido of abandoning her after a bike taxi crash left her critically injured. Her viral account has triggered wider scrutiny over the platform's safety claims and support response.A Bengaluru woman has sued Rapido after their reluctance to provide medical insurance and compensation. (Photo: Instagram)For 32-year-old Sani Krishna, a Rapido bike taxi ride to work ended in a nightmare that left her with life-threatening injuries and medical expenses exceeding Rs 20 lakh. Now, the Bengaluru-based interior designer has accused the company of failing to support her after the accident and has vowed to take the matter to consumer court.Sani, who is originally from Kerala, said the accident took place on June 17 after she booked a Rapido bike taxi for her daily commute from Byrasandra to her office in Domlur. According to her, the ride had barely covered a kilometre when the rider allegedly attempted to overtake a tractor near Bagmane Tech Park.She claimed the reckless manoeuvre caused the motorcycle to lose balance, throwing her onto the road before the tractor ran over her, leaving her critically injured. Sani was first rushed to a nearby hospital before being shifted to Manipal Hospital in Bengaluru, where she underwent multiple surgeries. She was later transferred to Mithras Hospital in Kozhikode, Kerala, for further treatment and rehabilitation. Sharing her experience on Instagram, Sani accused the company of failing to live up to the safety assurances it advertises."Rapido spends millions marketing their women's safety feature. On June 17, I trusted them for my morning commute. Instead, I was crushed under a tractor and they abandoned me," she said.She further alleged that after serving the company with a legal notice, she was met only with automated emails directing her towards the insurance claims process.Watch the video:"Then I understood that I was not alone. So many people have shared their experience and said they also struggled to get support from them. Rapido Safety Guarantee is a marketing lie and I am taking them to consumer court. They can no longer treat our lives as collateral damage," she added, urging people to share her video and help hold the company accountable.Following the backlash, Rapido responded to the viral posts, stating that it was in touch with Sani regarding the matter. However, Sani rejected the company's claim, alleging that she had effectively been left to rely on an insurance payout of Rs 1 lakh while bearing the overwhelming cost of her treatment.Since the video went viral, thousands of people have rallied behind Sani on social media. Many have flooded the comments section with messages of support, while others shared similar experiences of struggling to receive assistance after accidents involving bike taxi services. Several users have also urged authorities to investigate the incident and sought greater accountability from ride-hailing platforms over passenger safety and post-accident support.- EndsPublished By: Srimoyee ChowdhuryPublished On: Aug 6, 2026 08:53 IST