Banks’ CX matters when it comes to stock performance, study finds
National banks identified as customer experience leaders delivered a cumulative total stock return 2.4 times greater than CX laggards over a nine-year period, Watermark Consulting research found.
Original Source
Read the full article at Bankingdive →KhanList aggregates and links to publicly available news content. We do not host full articles from third-party sources. Always verify important information with original sources.