Baltimore will turn 911 into more than just an emergency number

Baltimore is pioneering a new approach to the 911 system by expanding its purpose beyond just emergency police response. Instead, the city is focusing on a model that directs callers who don't need immediate police intervention to social services and healthcare support, aiming to prevent crises before they occur. This shift is significant as it reflects a broader trend towards integrating community health and social services with emergency response, potentially reducing strain on police and improving overall public well-being.