B&M completes major change to checkouts across ALL 777 UK stores

B&M has introduced a major change to almost 800 stores in a bid to “transform” shoppers’ experiences. The roll-out was completed this month following a successful pilot. The retailer hopes this major change will transform checkout experiences Credit: Alamy Stock Photo The discount retailer has introduced a new point-of-sale software and system across all stores, as part of a new initiative to “speed up transactions and enhance the customer experience”. The improved software is said to be more reliable and functional than B&M‘s existing till systems, and will reduce “checkout friction”. Sign up for the Money newsletter Thank you! It also intends to make the tills easier for employees to use and reduce any issues across the retailer’s various locations. Created in partnership with PMC, the new system follows a seven-year relationship between the two businesses. Now, the roll-out across stores has been completed after a successful pilot programme in January this year. A “zero-touch”, automated deployment was also introduced to minimise disruption to retail sites. PMC managed services director Jake Allmond, told Retail Gazette: “By building in operational agility and more seamless checkout experiences, B&M has improved customer and colleague experiences. “The solution will not only create friction-free and faster transactions at the tills, but will modernise B&M’s in-store technology landscape, allowing it to further enhance checkout capabilities in line with customer demands and evolving expectations.” Most read in Money B&M was founded in 1978 and holds 777 locations across the UK. Specialising in affordable homeware and garden goods, the retailer also operates more than 137 locations in France. Comment now