Apple Alerts Stores to iPhone Duo's Display Cracking Issue

In a memo shared with Apple Stores and Apple Authorized Service Providers this week, and later obtained by MacRumors, Apple provided technicians with guidance on how to diagnose and address the iPhone Duo's inner display cracking issue. If a customer reports the issue, Apple advised technicians to inspect the iPhone Duo and repair or replace it in accordance with their standard procedures. While the instructions themselves are straightforward, the fact that Apple issued an internal memo suggests the issue is widespread enough to warrant official guidance. Apple's memo said the issue affects a small number of iPhone Duo units, which is consistent with what it said in a public statement on Monday. "We are aware of an issue impacting the inner display on a small number of iPhone Duo units," said Apple, in a statement shared with MacRumors. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement." You can get support on Apple's website or by calling 1-800-APL-CARE in the U.S. and Canada. Apple said most iPhone Duo units are not susceptible to this issue and that impacted units appear to exhibit the defects rather quickly after usage. Apple said there is no iPhone Duo recall, and the company has yet to launch a public-facing repair program on its website for this issue. Almost immediately after the iPhone Duo began arriving to customers a week ago, a handful of early adopters reported that the device's inner display had cracked, resulting in lines appearing down the middle and towards the right side of the screen. The electronics repair website iFixit completed an iPhone Duo teardown and said that the issue is likely related to a defective hinge on affected units. However, Apple has yet to comment on the underlying cause of the issue. Popular StoriesApple Retail Staff Told to Warn Against iPhone Duo Walk-In PurchasesSome Apple retail employees have been told to warn customers against visiting to purchase an iPhone Duo without a pre-order on Friday, October 23. Apple Store employees told MacRumors that they have been advised that there will likely be no iPhone Duo stock available for walk-in purchases on launch day. Staff have been instructed to discourage customers without pre-orders from coming in...Here's What Apple's Apps Look Like on the iPhone DuoTuesday October 20, 2026 11:12 am PDT by Juli CloverWith just three days to go until the iPhone Duo is released, Apple is getting ready for the launch. Behind the scenes, the App Store now has screenshots of Apple's built-in apps running on the Duo. We've seen some apps in marketing materials, but images of the ones we haven't seen give us an idea of what it will be like using the iPhone Duo day to day. Many apps are shown in landscape...Crackgate? iPhone Duo Owners Report Screens Breaking Along the HingeFriday October 23, 2026 11:05 am PDT by Juli CloverSome iPhone Duos are already experiencing hinge issues that cause display cracks, based on photos shared on Reddit and the MacRumors forums. Almost all of the display faults are right along the hinge, and most result in a line of bright pixels across one side of the screen. An iPhone Duo owner in Australia said his device cracked after being opened fewer than 20 times, and there was no...