American Airlines Is Serving Great Food, Needs To Get Cabin Cleaning And Maintenance Together

A play in four acts: I saw someone on social media call this ‘the best meal they’ve ever had’ (not just the ‘best meal on a plane’). People seem to be loving the American Airlines Pecan Lodge barbecue in domestic first class. I just had the most amazing meal on a U.S. carrier! OMG@AmericanAir your partnership with Pecan Lodge in Dallas is a winner 🏆 🥇 pic.twitter.com/hrvPMQTFVe — ⚔️Rick. The Noble One (@safe_rick) August 21, 2026 American’s food is low key better than Delta’s and United’s, just not as good as Alaska’s. I have two grandmothers who would disown me for this tweet but the @AmericanAir in flight pasta is sneaky good pic.twitter.com/1FZTyl2fmF — stat rock star (@statrockstar) August 20, 2026 You just need to hope for a tray table that works so you can eat it. @AmericanAir Great job AA. My first class seat, along with several others on this flight have tables that don’t work so we get to eat in our laps. Awesome customer service. pic.twitter.com/Kb0W6Uk0HF — Fred Steffan 🇺🇸 (@fsteffanjr) August 20, 2026 And, ideally, that your plane has been cleaned. Welcome to @AmericanAir! This is what was waiting for me when I boarded today in First Class! What a joke this airline has become. #trash #airlinesthatsuck #unreal pic.twitter.com/i2Ua2163LE — Chris (@magaskol) August 20, 2026 American Airlines recognizes it has a problem with broken seats, bad screens, and duct taped cabins. They planned a fix for this summer that was supposed to address issues like these, with a dedicated maintenance srike team. It doesn’t look like they made the progress they’d hoped. In the spring, American’s Chief Customer Officer Heather Garboden told employees they finally get it and plan to do something about it. I see this myself when I fly, is that we have too many broken seats. We have too many IFE systems that do not work. We have duct tape where we should not have duct tape. I am excited that we have created a team within Tech Ops whose sole focus will be making sure our aircraft interiors look the way they should for our customers. We are just starting to build that up, and by the end of the summer I expect we will see significant improvements in our aircraft interiors. The airline is going to refresh its domestic cabins over several years, putting seat back TVs back in, which is great. That’ll pair well with the rest of their investments. But they can’t wait to address broken seats, power outlets, and ohter cabin issues – because those undermine the rest of the investments they’re making in things like lounges, food and coffee. Topics on this page