American Airlines Has Started Issuing Grades To Flight Attendants

American Airlines has started issuing performance grades to flight attendants, using a mix of customer survey data, operational metrics, and internal compliance measures to score how they are doing. That is a meaningful shift for an airline that badly needs better onboard service, but unless those scores eventually lead to real rewards for top performers and real consequences for chronic underperformance, it will not come close to fixing the deeper problem.