Ambulance systems failure a ‘nightmare’ in Brisbane

September 3, 2026 — 7:00pmAn ambulance systems failure is causing problems for paramedics in Brisbane.The fault on Thursday was caused by a “Computer Aided Dispatch” (CAD) system upgrade.The fault was caused by a “Computer Aided Dispatch” system upgrade, according to Nine Queensland. QASComputer screens froze and emergency call-takers were required to relay important information to ambulances by radio.Triple Zero calls were not impacted.Paramedics on the frontline described the situation as a “nightmare” to Nine Queensland.“We conducted extensive preparations before the transition and have robust business continuity processes in place to maintain call-taking and dispatch services to prevent impacts to patient care,” a statement from Queensland Ambulance said.“This ensures Queenslanders continue to receive ambulance services.”Start the day with a summary of the day’s most important and interesting stories, analysis and insights. Sign up for our Morning Edition newsletter.More:Emergency servicesNetwork outagePublic serviceFrom our partners