AI is taking over logistics’ endless calls and emails

The multi-trillion-dollar logistics industry runs on trucks and trains, ships and planes. It also runs on calls, texts, and email. “We get hundreds of thousands of emails saying, ‘Hey, I have this freight that needs to move from X to Y—how much would it cost?’” says Mike Neill, chief technology officer at logistics provider C.H. Robinson. The details vary from load to load and mode to mode, but generally a company that wants to ship a lo...