AI Agents Are Killing Seat-Based SaaS Pricing. Here's What's Replacing It.

AI Agents Are Killing Seat-Based SaaS Pricing. Here's What's Replacing It. Intercom's Fin AI agent went from $1M to $100M+ ARR on one pricing move: $0.99 per resolved ticket. Not per seat, not per month. Per outcome. Fin now handles 80%+ of Intercom's customer support volume and closes about a million conversations a week, and Intercom will refund up to $1 million if resolution targets aren't hit (Sequence). That pricing model is telling you something the press releases aren't: when an agent...